Delete Account & Data
You can delete your trimio.ch account and all associated data at any time. This page applies to both the iOS and Android apps as well as the web version.
Option A — Directly in the app (recommended)
If you still have access to your account, the fastest path is inside the app:
- Open the trimio.ch app or go to app.trimio.ch and sign in as the account owner.
- Go to Settings → "Delete account" tab (rightmost, red warning icon).
- Click "Delete account …", enter your password and type the confirmation phrase. For immediate deletion, expand "Advanced options".
Option B — Request via this form
If you no longer have access to your account or do not wish to install the app, submit a deletion request below. We will process your request within 30 days and confirm deletion by email.
Send deletion request
All fields marked * are required. We verify your identity before processing the deletion.
What is deleted
On a confirmed deletion, we permanently remove:
- All customers, vehicles, work orders, appointments, photos, invoice drafts, staff logins and chat messages tied to your account. Your Stripe subscription is cancelled immediately (no prorated refund).
- Standard mode (30-day grace): your data is locked but technically retained and can be restored at any time by signing in. After 30 days it is irrevocably purged.
Legally retained data
Invoices are retained for 10 years per Swiss Code of Obligations Art. 958f — personal data is stripped; only invoice number and amounts remain for accounting purposes. Anonymised logs (no PII) may be kept for up to 90 days for abuse detection.
Timeline
- Within 3 business days: email verification of your request.
- Within 30 days: complete deletion after successful verification.
- Confirmation email once deletion is complete.
Questions?
For any questions about data deletion, our privacy contact is always reachable at privacy@trimio.ch.